CRM: Foundations and Best Practice

The Red & Yellow School presents Customer Relationship Management: Foundations and Best-Practice, a structured approach to CRM training, learning how to successfully manage and leverage vital relationships in the evolving digital environment.

The distance-based Customer Relationship Management course, accredited by the Interactive Advertising Bureau (IAB), will guide you through the layered world of CRM, a crucial aspect of successfully managing customers, clients and sales in the digital age.

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Course Outline

Module 1: Understanding CRM and Digital CRM
Module 2: Streamlining Customer Contact
Module 3: Value through Customer Insights
Module 4: CRM Implementation

Why should I take this course?

This CRM training is aimed at working professionals, entrepreneurs and business owners hoping to maximise their business efforts in the digital world.

It is perfect for those hoping build a new, structured client list, as well as for those needing to maximise their lead acquisition and retention for maximum return on investment.


This course is part of these learning path discount packages:


Register now Download Info Pack
  • Course Length5 weeks
  • Start Date08 Sep 2014
  • Registration Deadline05 Sep 2014
  • PriceR5,200.00