Online learning from an accredited institution
Customer Service Course
If you want to know the intricacies of customer service and take your business to the next level then this is the course for you. Customer service is more important than ever and perfecting it is paramount if you want your business to succeed. You have to understand why your customer is unhappy and diagnose the problem as quickly as possible. In today's age where one tweet or TikTok can ruin your business’s reputation you have to be on your A game at all times when it comes to customer service. “A satisfied customer is the best business strategy of all.”-Michael LeBouef
“Absolutely loved my Red & Yellow online course! I did it all the way from the Netherlands while working full time so it’s definitely possible to do it in between your normal tasks. The team is super supportive and understanding if you need more time to complete specific assignments. Would definitely recommend!”
Noluyanda Nolu Roxwana
Campaign Manager at Studyportals
96% of customers say customer service is important in their choice of loyalty to a brand.
Brands with superior customer service bring in 5-7 more revenue than competitors that lag in their customer service.
Companies that excel at customer experience have 1.5 times more engaged employees than less customer-focused companies.
Does that not sound like something you want to be a part of? This course is perfect for Customer service professionals, anyone invested in enhancing customer service in their business or department. Enroll now and improve for the better with Red & Yellow.
What you’ll learn
- Apply best practice when gaining a deeper understanding of your customers, their needs and pain points, and their journeys.
- Use active listening techniques to learn more about your customers and to accurately diagnose and solve problems.
- Acquire and demonstrate the skills needed to converse with customers in professional and authentic ways.
- Use AI innovatively to extend the human touch in customer service.
Red & Yellow courses are made to future-proof your career
Our courses are designed to accelerate opportunities and give a boost to your CV. Top businesses across industries recognise Red & Yellow graduates as having the practical skills and the theoretical background to hit the ground running with confidence and creative flair.
Course curriculum:
Understanding your customer
(1 week)
Listening to customers: Addressing pain points
(1 week)
Communicating with customers
(1 week)
Using ai to improve customer service
(1 week)
Meet your team:
This course was created by, and benefits from, our full-time lecturers’ years of experience in the field – both in lecturing and in industry. They know how to nurture talent and bring out the best in students, resulting in many award-wins over the years.
About Red & Yellow
Creative thinking is the most important skill. Artificial Intelligence and robots are going to replace some of the jobs we know today.
Red & Yellow is the business school where talented people go to develop the career skills they need to thrive in this digital world.
R&Y unlocks creative thinking to build brilliant careers and organisations using Commercial Logic and Creative Magic.
We are vision-led and values-driven and we are developing the next generation of changemakers, creators and innovators.
We believe creative thinking is the most important skill of the future and it must be supported by uniquely human abilities such as leadership, adaptability and social intelligence.
We are a Creative School of Business that provides you with the commercial logic to grow successful organisations and more importantly the creative magic to set them apart.
We are teaching the great creators, inventors, leaders and entrepreneurs for the 21st Century.
We will be the most creative business school in the world.
Get inspired to study Customer Service
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