Online learning from an accredited institution

Customer Service Course

If you want to know the intricacies of customer service and take your business to the next level then this is the course for you. Customer service is more important than ever and perfecting it is paramount if you want your business to succeed. You have to understand why your customer is unhappy and diagnose the problem as quickly as possible. In today's age where one tweet or TikTok can ruin your business’s reputation you have to be on your A game at all times when it comes to customer service. “A satisfied customer is the best business strategy of all.”-Michael LeBouef

“Absolutely loved my Red & Yellow online course! I did it all the way from the Netherlands while working full time so it’s definitely possible to do it in between your normal tasks. The team is super supportive and understanding if you need more time to complete specific assignments. Would definitely recommend!”

Noluyanda Nolu Roxwana

Campaign Manager at Studyportals

96% of customers say customer service is important in their choice of loyalty to a brand.

Brands with superior customer service bring in 5-7 more revenue than competitors that lag in their customer service.

Companies that excel at customer experience have 1.5 times more engaged employees than less customer-focused companies.

Does that not sound like something you want to be a part of? This course is perfect for Customer service professionals, anyone invested in enhancing customer service in their business or department. Enroll now and improve for the better with Red & Yellow.

What you’ll learn

  • Apply best practice when gaining a deeper understanding of your customers, their needs and pain points, and their journeys.  
  • Use active listening techniques to learn more about your customers  and to accurately diagnose and solve problems. 
  • Acquire and demonstrate the skills needed to converse with customers in professional and authentic ways.      
  • Use AI innovatively to extend the human touch in customer service.

Learn from industry experts and top lecturers in improving your knowledge on customer service.

Customer service is a way different beast than it was in the past. Be equipped to tackle the new problems that come with modern customer service.

Red & Yellow are always striving to be trailblazers in the industry and that doesn’t change with your education. It will give you the tools to tackle problems in ways you’ve never thought to do.

Be apart of Red & Yellows amazing alumni and be associated with a education model that was founded by  world renowned advertising agency in Ogilvy.

Red & Yellow courses are made to future-proof your career

Our courses are designed to accelerate opportunities and give a boost to your CV. Top businesses across industries recognise Red & Yellow graduates as having the practical skills and the theoretical background to hit the ground running with confidence and creative flair.

  • An industry-sought-after Certificate of Completion from Red & Yellow
  • Original, relevant, and constantly updated content
  •  An interactive online learning experience that includes videos, live chat sessions, forum discussions, and more
  •  A team of course coordinators to assist you and Instructional Designers and subject matter experts to guide and teach

Our courses are both current and relevant to the South African context.

Applicable, practical assignments:

  •       So that you can apply what you’re learning to your everyday work life, and your specific business challenges.

Discussion Forums and Chat sessions:

  •       Helping you develop your professional network.
  •       Hosted by your coach, lecturer, or subject specialist.
  •       Ideal opportunities to discuss the content and get answers to all your questions.

Personalized feedback:

  •       Tailored to your individual strengths, and opportunities for personal improvement.

A dedicated team:

  • Acting as your “virtual” support crew whose only focus is to help get you over the finish line.

Course curriculum:

Meet your team:

This course was created by, and benefits from, our full-time lecturers’ years of experience in the field – both in lecturing and in industry. They know how to nurture talent and bring out the best in students, resulting in many award-wins over the years.

Carmen Schaefer
Head of Academics

  • 20 years in education
  • Academic Team leader at Red & Yellow
  • Authors the annual employability report
Red & Yellow Creative School of Business

About Red & Yellow

Creative thinking is the most important skill. Artificial Intelligence and robots are going to replace some of the jobs we know today.

Red & Yellow is the business school where talented people go to develop the career skills they need to thrive in this digital world.

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