Steve Jobs once said that it’s not the customer’s job to know what they want. Neither is it only the job of customer support and sales departments to know what customers want. Want to discover how to listen deeply and respond to customer pain points in impactful ways? This course has been designed to pack bite-sized punches that will set you up for success in all your interactions with customers. Diagnose their problems, have meaningful conversations, provide exceptional, useful feedback and use AI in extending a helping hand.