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Duration:
14 Weeks
Cost:
R16,500
Start date:
04 July 2022
Credit:
10 Weeks
R13,500
15 August 2022
Service Design is a methodology and a critical skill which ties together human, digital, and physical interactions, over time, to not only create memorable experiences, but ones that are delivered optimally and that actually meet your customers needs at every touchpoint.
In 10 weeks, you will:
In this module, you will learn the basic principles underlying service design, why it is important and what it achieves. You’ll understand how organisations use the service design framework, and how key components work together to achieve a successful service design project.
In this module, you will learn about the thought structures that underpin service design. We’ll cover systems thinking, deep listening, and service design blueprints, focusing on their role in the service design. We’ll also situate service design within the greater context of human-centered design.
This module will teach you to plan and manage an iterative and agile service-design project. It begins by looking at how to define the problem, before moving to planning and managing projects. Finally, you’ll learn how to measure the progress and success of a service design project.
In this module, you will learn to research and build a deeper understanding of your audience. We’ll cover how to conduct interviews, engage in ethnographic research, and run co-creation workshops with stakeholders. You’ll put together empathy, user journey, and current state maps, create customer personas, and determine jobs to be done, among other things.
This module will cover how to develop service design solutions. We’ll look at running future state workshops and assumption testing, as well as how to prototype and develop iterative solutions. We’ll also introduce you to service blueprints, why they are necessary, and how to use them.
In this module, you will learn how to implement your solution and how to manage the resulting change. We’ll cover the importance of generating buy-in, as well as how to elect and employ appropriate change management techniques. You will also learn how to develop an implementation plan and measure the impact of solutions and change.
Finally, you will apply everything you’ve learned so far to engage in a service design project
Nevo Hadas – Partner & Co-Founder
Nevo works with global leaders to unlock innovative concepts and develop powerful digital products and services for consumers and businesses in emerging markets. With Human Centered Design at its core, DYDX has led a number of initiatives in fintech, media, telecoms and ecommerce from opportunity to launch.
He has solid experience in leading the acquisition and launch of a range of digital businesses, as well as founding a startup which received funding from Sun Microsystems and secured venture capital from US and Swiss investors, growing into a multinational business Headquartered in San Francisco.
DYDX, formerly known as &INNOVATION, is a digital transformation and innovation consultancy that uses Design Thinking to solve tough business challenges for a diverse array of clients.
This bunch of nerds, geeks, goofs, cynics, believers, artists, and quants, left-brain, right-brain, ENTP – INTJ, designers, coders, analysts, & spreadsheet jockeys all have passion to find solutions to really hard questions.
Prefer a friendly chat, WhatsApp or email?
Degrees, Diplomas, National and Higher Certificates that cater for everyone and the high employability of our graduates have earned us close to 142 awards
Education that combines knowledge and practical skills, providing our 15 392 alumni with traits they can use in all aspects of their lives
87% of our students find employment on graduating due to a combination of experiential learning and know-how.
For 28 years we have had a single minded approach to teach students how to harness a skill that will stand the test of time and the metaverse. That skill is creativity.
Varies per course – average 6-8. For more intense courses (or perfectionists) more like 10.
Yes, 3 or 4 part payment plan depending on the length of the course.
Theory backed by practical exercises to clue you in to industry-necessary tools and practices and prepare you for real industry briefs and contexts
Our content is great and developed in consultation with industry experts
Our Course Coordinators are renowned for being dedicated and working very hard to help you complete the courses and get your certificate
We include personalised feedback on written assessments, which provide guidance and add that extra touch to help you refine your work and prepare you for industry.
The personal touch. There’s a reason why MOOCs/Udemy have dismal completion rates while ours is exceptionally high.
Our Course Coordinators and Facilitators are there to guide, assist and coach you through the course
All our short courses are aligned to relevant SAQA (South African Qualification Authority) unit standards, usually at NQF 5 level
Many of our short courses can be run as accredited, which means you will earn credits when you successfully complete the course and hand in the necessary portfolio of evidence
Completing the portfolio and facilitating your external assessment and moderation is an additional fee on top of the online course fee.
Completing one of our short courses with the accredited option, will award you credits for the unit standards you have completed.
These unit standards are registered with SAQA at the relevant NQF level, which are recognisable internationally