Online learning from an accredited institution
Service Design
In partnership with digital transformation practice DYDX, Red & Yellow presents a 10-week online short course made to develop better solutions for real and modern customer problems. Service Design is a methodology and a critical skill which ties together human, digital, and physical interactions, over time and is a crucial way of thinking that will not only create memorable experiences, but ones that are delivered optimally and that meet your customers needs at every touchpoint.
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Learn to develop seamless solutions for customers’ real problems
Service Design is about more than improving the delivery of your product. In just 10 weeks you’ll gain the skills to improve customer experience and satisfaction, boost your customer loyalty and reduce customer complaints. You’ll also be able to streamline your internal processes through implementing process automation.
Build critical skills
This course is built to equip you with future-forward problem-solving skills that are in increasingly higher demand.
Learn from top talent
You’ll be taught by Service Design experts who understand the value this discipline brings to business.
Think outside the box
This course is ideal for people who want to put the customer at the centre of their solution strategy, and innovate processes.
Elevate your career
Be recognised with an industry centric Red & Yellow certificate, giving you a blend of theoretical knowledge and hands-on skills

Red & Yellow courses are made to future-proof your career
Our courses are designed to accelerate opportunities and give a boost to your CV. Top businesses across industries recognise Red & Yellow graduates as having the practical skills and the theoretical background to hit the ground running with confidence and creative flair.
What you’ll learn:
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Course curriculum:
Module 01
What is Service Design?
Module 02
Thought Structures
Module 03
Initiating the Project
Module 04
Understanding the Problem
Module 05
Solving the Problem
Module 06
Implementation & Change Management
Module 07
Final Research Project
Meet your team:
This course was created by, and benefits from, our full-time lecturers’ years of experience in the field – both in lecturing and in industry. They know how to nurture talent and bring out the best in students, resulting in many award-wins over the years.
“Thank you Team Red & Yellow for the knowledge. It’s only been a few months and I can see a difference in the way I think regarding advertising and marketing in the digital realm.”
Nadine Botes
Ogilvy – Senior Creative Specialist in Retail Marketing and Advertising